My Package was Supposed to be Here, but Still Hasn't Arrived.

My Package was Supposed to be Here, but Still Hasn't Arrived.

Ugh, the worst! As much as we try to lovingly package your new beloved products safely, things happen when they are released into the real world. Here's what is next:

  • If your tracking info says it's delivered, there is a different process. Have a look at this article to assist.
  • If it says it's still in transit, it's most likely lost in action. Once 24 hours have passed and it still shows as undelivered we can proceed with a claim.
  • The Sustain Beauty Co team will file a claim on your behalf.

To put this whole ugly mess behind you, we will handle the chaos with UPS, Fedex, USPS and reship your products. In the event that the package does arrive, let us know and we can release the claim and send you a label to return.

NOTE: We must know about the issue ASAP in order to assist in filing a claim. After three months, the carrier may not honor the claim.

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