Fedex Missing Package Policies
If your package was shipped with Fedex, here are some tips and information provided by Fedex on filing and being awarded a claim for a missing or damaged package. They technically require that you file the claim, but unfortunately, we also know the ropes on this, so we are here to assist and would like to be kept in the loop.
FROM FEDEX WEBSITE
When filing a claim — whether you send it online, by mail or via fax — keep in mind these key tips:
File promptly
You must file your claim for damaged or missing contents no later than 60 calendar days from the shipment date for U.S. packages and 21 calendar days from the shipment date for international packages. Claims for undelivered or lost shipments must be filed within nine months of the shipment date.
Be prepared
You will need your tracking number to submit a claim online.
Attach supporting documents
You can file a claim and include supporting documentation or add it later. Simply drag and drop documents from your desktop to your claim form. For damaged items, attach documentation such as proof of value (invoice or appraisal) and photos of the damage.
File a Claim with Fedex
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